V9 · CONSUMER INFORMATION
Withdrawal and refunds.
Right of withdrawal
Consumers have the right to withdraw from this contract within fourteen days without giving a reason. The withdrawal period is fourteen days from the date the contract is concluded.
How to withdraw
Inform Tatjana Heinemann, V9 Trading Business, Goyer Busch 96, 44803 Bochum, Germany, email kontakt@v9trading.de, of your decision in a clear statement, for example by email or letter. You may use the form below, but you do not have to. Sending your statement before the withdrawal period expires is sufficient.
Effects of withdrawal
If you withdraw from the contract, we will refund all payments received from you without undue delay and no later than fourteen days after we receive your notice. We will use the same payment method as the original transaction unless you expressly agree otherwise. You will not be charged a fee for the refund.
Digital content
A purchase, download link or acceptance of licence terms alone does not remove your statutory withdrawal rights. Early expiry for paid digital content requires your express prior consent to starting supply, your acknowledgement of the resulting loss of the right, actual commencement of supply and the required contract confirmation. Until these requirements are met, we do not treat the right as expired.
No additional voluntary guarantee
We do not offer an additional voluntary money-back guarantee. Statutory withdrawal rights, rights concerning defects and mandatory consumer protection remain unaffected.
Withdrawal form
Download the text file, fill in your details and send it by email or post. Downloading the form does not submit a withdrawal.
Download form ↓